Shipping Policy

Thank you for shopping at Honeylives! We are dedicated to delivering your art supplies in a timely and secure manner. Below are the details of our shipping policy.

1. Order Processing Time (Handling Time)

All orders are processed within 2-4 business days (Monday to Friday, excluding weekends and holidays).

• Orders placed before 4:00 PM EST will begin processing the same business day.
• Orders placed after 4:00 PM EST or during weekends/holidays will begin processing on the next business day.
• You will receive a shipment confirmation email with a tracking number once your order has been dispatched.

2. Shipping Destinations, Transit Time & Costs

We currently ship to the United States, the United Kingdom, and select international destinations.

All delivery times listed below include both our internal order processing time (handling time) and carrier shipping time:

Destination	Shipping Method	Transit Time	Estimated Total Delivery Time	Shipping Cost
United States / United Kingdom	Standard Shipping	7-14 Business Days	9-18 Business Days (Mon-Fri)	FREE for orders over $89.00 USD $8.99 USD for orders under $89.00 USD
United States / United Kingdom	Express Shipping	3-7 Business Days	5-11 Business Days (Mon-Fri)	$16.99 USD (Flat Rate for all orders)

*Please note: The total delivery time is equal to the Order Processing Time + Transit Time.

3. Shipping Fee and Threshold Consistency

The shipping fees and free shipping thresholds displayed at checkout are final and fully aligned with the terms above. There are no hidden handling fees, unexpected fuel surcharges, or hidden fees at the final payment step.

4. Order Tracking

Once your package is shipped, a confirmation email containing your Tracking ID and a tracking link will be sent to your registered email address. You can track your package directly through our website or via the carrier's official platform using the provided number. Tracking details may take 24-48 hours to update online.

5. Address Changes & Cancellations

Please ensure your shipping address is correct at the time of checkout.

• Address Adjustments: If you need to change your delivery address, please contact us at service@honeylives.com within 12 hours of placing your order. We cannot change the shipping address once the package has been dispatched.
• Cancellations: If you wish to cancel your order, please notify us immediately. Once an order has entered the shipping process, it cannot be canceled, and you will need to follow our Return & Refund Policy upon receiving the item.

6. Damaged or Lost Packages

If your order arrives damaged, or if you suspect your package is lost in transit, please contact our customer support team immediately with your order number and photos of the damaged packaging (if applicable). We will work with the carrier to resolve the issue or arrange a replacement for you.

Contact Us

For any questions regarding your order's shipment or shipping terms, please reach out to us:

• Email: service@honeylives.com
• Business Hours: Monday to Friday, 9:00 AM - 5:00 PM EST