Return & Refund Policy

Thank you for shopping at Honeylives! We want you to be entirely satisfied with your purchase. We offer a transparent 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

1. Return Shipping & Costs

  • Defective, Damaged, or Wrong Items: If your order arrives damaged, defective, or you receive the incorrect item, please contact us immediately at service@honeylives.com with photos of the issue. We will evaluate the issue and provide a prepaid return shipping label. Honeylives covers 100% of the return shipping costs in these cases.
  • Customer Remorse: If you change your mind, ordered the wrong variant/color, or no longer want the product, you will be responsible for paying your own return shipping costs. There are no restocking fees applied to your return.

2. Designated Physical Return Address

To initiate a return, you must first email us at service@honeylives.com to obtain approval. All authorized returns must be shipped directly to our verified processing facility at the following address:

Recipient: Honeylives Return Team
Address: Unit 207, Building 1, No. 46-2 Hantang 2nd Road, Yuanshan Subdistrict, Longgang District
City: Shenzhen
Province/State: Guangdong
Country: China
Zip Code: 518115

*Please note: Items sent back to us without first requesting a return will not be accepted. We highly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

3. Refunds Processing

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3-5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

4. Non-Returnable Items

Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Contact Us

For any questions regarding our return process or to open a return request, please reach out to our dedicated support email:

  • Email: service@honeylives.com
  • Business Hours: Monday to Friday, 9:00 AM - 5:00 PM EST